Frequently Asked Questions
What is Yolo company?
“Yolo is a German company with its main headquarters in Wuppertal and has several branches spread in several countries around the world. Yolo has developed a comprehensive clinic management system for all types of specialties that is based on artificial intelligence and has obtained several IOS quality certificates.”
What are the prices of the packages in the Yolo program?
Prices plans vary by country. For more information about prices, please contact us to find out our prices and packages.
What are the most important features of the Yolo system?
Yolo system includes many diverse systems such as:
1-Manage appointments and resources within the clinic.
2-Manage patients and electronic medical files.
3-Warehouse management system, inventory, materials and orders.
4-Human resources management system, including salaries, attendance, leave, vacations, etc….
5- Financial management system, expenses and comprehensive reports.
6- Marketing system, managing patient relations and communicating with them.
7-Patient application: Communicate directly with the patient via chat, video calls, recordings, booking appointments, and much more.
8-Health insurance system, electronic wallet and all payment methods.
1-Manage appointments and resources within the clinic.
2-Manage patients and electronic medical files.
3-Warehouse management system, inventory, materials and orders.
4-Human resources management system, including salaries, attendance, leave, vacations, etc….
5- Financial management system, expenses and comprehensive reports.
6- Marketing system, managing patient relations and communicating with them.
7-Patient application: Communicate directly with the patient via chat, video calls, recordings, booking appointments, and much more.
8-Health insurance system, electronic wallet and all payment methods.
How can I add new appointment?
1- From Calander, you can choose Doctor and time slot and press on it.
2- New appointment interface will appear.
3-You can add needed service, and appointment will take service time by default
4- Also you can add patient info (only mandatory one is required)
5- Choose the channel and the appointment will be saves and appear on Calander
2- New appointment interface will appear.
3-You can add needed service, and appointment will take service time by default
4- Also you can add patient info (only mandatory one is required)
5- Choose the channel and the appointment will be saves and appear on Calander
What is Medical Record?
Medical Record is all info which the doctor adds per-appointment so doctor can check vitals, treatment, coplanit direction…… And all other info through appointment details and he can press right and left to see diifrent medical records.
How can I add payment?
When we need to add patient payment we can enter on the appointment – press on appointment details – enter the 2nd tab “service and payment” scroll down to payment press + and add the paid amount with define channel then save Payment statues will be changes according to the paid amount
How can I manage appointment list?
From appointment list you can check all clinic appointment in one page, enter any appointment to modify it. You can search by any showed info.
Also you have multiple choices to filter on it and have your appointment list .
Also you have multiple choices to filter on it and have your appointment list .
How can i add Guardian name?
From patient list – enter the required patient info – edit
then we can add Guardian name with related info
you can choose to show the guardian’s name as default in patient list
then we can add Guardian name with related info
you can choose to show the guardian’s name as default in patient list
How can I add new order?
From Product management – new order- choose the product you need to order – drag and drop it to the right Then Product which is under required quantity will appear in different colour
You can also modify the order before submit
When you save, order will be saved and you can have it as PDF or send direct Email to your Supplier directly.
what is supplier list?
In Product – Supplier- you can find suppliers list where you can add new supplier with description and email so you can use them when you add new product and when you need to create new Order
How to Add New product?
when add new product you should add below info:
1- Product Name*
2- Manufacturer*
3- EAN: which is product barcode
4- Category*: if you want to categorize your product into categories.
5- Minimum Quantity: in this quantity will start give you alarm that your product run out
6- Purchase Unit of Measure: total purchased quantity for example (Box)
7- Consumption Unit: how many consumed quantity from the purchased quantity (for example i consume 2 items from the box)
8- Cost
9- Selling Price Per Item
10-Image of the product.
11- Warehouse: Here you can assign each quantity to dedicated ware house
1- Product Name*
2- Manufacturer*
3- EAN: which is product barcode
4- Category*: if you want to categorize your product into categories.
5- Minimum Quantity: in this quantity will start give you alarm that your product run out
6- Purchase Unit of Measure: total purchased quantity for example (Box)
7- Consumption Unit: how many consumed quantity from the purchased quantity (for example i consume 2 items from the box)
8- Cost
9- Selling Price Per Item
10-Image of the product.
11- Warehouse: Here you can assign each quantity to dedicated ware house
What is inventory?
Inventory is the process where you can check differences between physical quantity and system quaintly
What is Stock?
inventory is the process where you can check system quantity of each product.
How can create new service?
1- From service declaration, Services, New service.
2- Add New service
3- Enter service Name, code, Execution time, list of cost and add your profit and then selling cost will be ready, You can also add the selling cost directly.
4-Enter doctors who apply this service and their execution time
5- Define if the service id multi appointment and how much appointment it includes
6- Define if the service if recurrent service and what is the notification which will be delivered to the patient
2- Add New service
3- Enter service Name, code, Execution time, list of cost and add your profit and then selling cost will be ready, You can also add the selling cost directly.
4-Enter doctors who apply this service and their execution time
5- Define if the service id multi appointment and how much appointment it includes
6- Define if the service if recurrent service and what is the notification which will be delivered to the patient
What are expenses?
Expenses is the module when the clinic stuff can add clinic’s expenses in specific date and filter on name, date….
How can define my patient segment?
From patient in the side menu – patient segmentation – add new segment – now we can define criteria according to the available factors (age – service – product.)
then we can proceed in send the text via SMS or WhatsApp or even Email template.
then we can proceed in send the text via SMS or WhatsApp or even Email template.
How can Employee check-in and checkout?
When you add new employee, and email will be sent to employee email including username, password and employee PIN code.
When the employee arrived to his work he enter clinic App, side menu, HR, check IN, then he enter his PIN code and system will start calculate working hours, vacations, overtime…. in comparison with working hours, you entered when you create employee profile.
When the employee arrived to his work he enter clinic App, side menu, HR, check IN, then he enter his PIN code and system will start calculate working hours, vacations, overtime…. in comparison with working hours, you entered when you create employee profile.
How can I make my patient sign Legal document?
When patient enter the clinic you can enter appointment details – services – legal document
legal document will appear according to the chosen service
press on the required document and give the mobile / tablate to your patient to start answer the question and sign the document then you can review and save the document
legal document will appear according to the chosen service
press on the required document and give the mobile / tablate to your patient to start answer the question and sign the document then you can review and save the document
How can I add channels?
1- From Settings, navigate to Channels and click on “Add new Channel”.
2- You have the option to add a new channel.
3- The list of channels will be updated automatically.
4- You can also delete any channel if needed.
5- However, if a channel is already used in appointments, you will not be able to delete it.
2- You have the option to add a new channel.
3- The list of channels will be updated automatically.
4- You can also delete any channel if needed.
5- However, if a channel is already used in appointments, you will not be able to delete it.
What is the Yolo system and how does it work?
“Yolo System is a comprehensive clinic management system for all specialties. The system encompasses all the features necessary for any clinic, and is empowered by artificial intelligence tools designed to simplify clinic operations, enhance the patient experience, boost revenue growth, and much more.
Yolo System is accessible through a web page or mobile application, making it compatible with laptops, personal computers, various mobile phones, and tablets”
Yolo System is accessible through a web page or mobile application, making it compatible with laptops, personal computers, various mobile phones, and tablets”
How do I subscribe to Yolo?
When you contact the technical support team, the team will provide you with the user name and password within 24 hours, after which you can immediately start using the program, in addition to the possibility of uploading all patient and clinic data from us within a record period in order to enable you to work on the program with your previous data.
What are Yolo's quality certificates?
At YOLO, we always aim to provide the best quality in clinic management and healthcare services and meet the requirements and needs of our clients, which aims to increase their satisfaction and exceed their expectations. Therefore, we are committed to implementing the requirements of international standards (ISO 13485:2016 & ISO 27001:2022) to ensure that our services comply with the highest global standards.
How can I add new patient?
1- From patient list you can press on add new employee
2- You can enter patient info
3- Some info only are required, others are optional
4- Press save and patient will be saved to the list
2- You can enter patient info
3- Some info only are required, others are optional
4- Press save and patient will be saved to the list
How can I customize Medical Record
In medical record we have three areas to be customized
1- Vitals:
2- Extra filed
3- Treatment area
You can customize Vitals and extra filed from profile – setting
For treatment area it will be changes according to doctor speciality from employee – Employee list – edit required employee – change speciality
1- Vitals:
2- Extra filed
3- Treatment area
You can customize Vitals and extra filed from profile – setting
For treatment area it will be changes according to doctor speciality from employee – Employee list – edit required employee – change speciality
What is payment channel in Yolo?
In Yolo you can from appointment details – service and payment – add payment
you can pay for patient and you can choose payment channel from the list like: visa, voucher, credit.. Etc.
you can pay for patient and you can choose payment channel from the list like: visa, voucher, credit.. Etc.
How can I manage Patient list?
From patient list you can check all clinic patients in one page, enter any patient to modify it.
You can any time search by any showed info.
Also you have multiple choices to filter on it and have your patient list
You can any time search by any showed info.
Also you have multiple choices to filter on it and have your patient list
How can I add new product?
From Product management – new product- enter product info like name -par code- manufacture – quanitity – where this product is available and then press save
what is manufacture list?
In Product – manufacture you can find manufacture list where you can add new manufacture with description so you can use them when you add new product
What is warehouse?
From Product – warehouse, you can add all location which you store medical product in it.
By adding warehouse, you can define eac h product where it’s located with specific available quantities.
By adding warehouse, you can define eac h product where it’s located with specific available quantities.
what is product category?
If you have different categories from product, you can define the categories and then assign each product to each category.
For example you want to separate Botox product from filler product you can create category for each segment
For example you want to separate Botox product from filler product you can create category for each segment
How can I do Inventory?
You can start this process from clinic Mobile application – side Menu -warehouse management – inventory.
When you start a new inventory it will take today date, then you can start add physical quantity of each product and when you finish all required products then from Web page – product – inventory you can select the date you applied inventory in it, you will find each product with physical and system quantity.
You can also download inventory file as PDF
When you start a new inventory it will take today date, then you can start add physical quantity of each product and when you finish all required products then from Web page – product – inventory you can select the date you applied inventory in it, you will find each product with physical and system quantity.
You can also download inventory file as PDF
How can I do Stock?
you can start this process from Web page – product – stock – create new stock.
Creating new stock will be marked with today date.
an Excel file will be created including all products entered in the system with system quantities of each product.
you can download this excel file
Creating new stock will be marked with today date.
an Excel file will be created including all products entered in the system with system quantities of each product.
you can download this excel file
What is service Group?
From Clinic declaration in side menu – service group, we can create as much as we need of service greoup, and we can assign each service to related group so it will be easier in reporting
How can I benefit from Resource management?
From clinic declaration – resources – you can add new resource category like Rooms, Machines – Doctors….
Then you can add your resources and activate -deactivate any of them
Activated resources will appear on Calander and you can reserve the needed resources when you add new appoitment
Then you can add your resources and activate -deactivate any of them
Activated resources will appear on Calander and you can reserve the needed resources when you add new appoitment
How can create New Employee / User?
1- Enter Employee List.
2- Add New Employee.
3- Enter Employee personal info including username and password.
4- Enter Employee work info like specialty, working hours, services, etc.
5- Confirm the added info.
2- Add New Employee.
3- Enter Employee personal info including username and password.
4- Enter Employee work info like specialty, working hours, services, etc.
5- Confirm the added info.
what is role management?
“When you enter role management from Web page – employee roles, you will find roles list and you can create or modify any role name or permission.
All features in the system are available in permission Role, so you can check designated feature to grant the role permission to do this feature”
All features in the system are available in permission Role, so you can check designated feature to grant the role permission to do this feature”
How can I set clinic attendance time?
1- From Settings, navigate to Channels and click on “Add new Channel”.
2- You have the option to add a new channel.
3- The list of channels will be updated automatically.
4- You can also delete any channel if needed.
5- However, if a channel is already used in appointments, you will not be able to delete it.
2- You have the option to add a new channel.
3- The list of channels will be updated automatically.
4- You can also delete any channel if needed.
5- However, if a channel is already used in appointments, you will not be able to delete it.
What is Yolo company?
“Yolo is a German company with its main headquarters in Wuppertal and has several branches spread in several countries around the world.
Yolo has developed a comprehensive clinic management system for all types of specialties that is based on artificial intelligence and has obtained several IOS quality certificates.”
Yolo has developed a comprehensive clinic management system for all types of specialties that is based on artificial intelligence and has obtained several IOS quality certificates.”
What is the Yolo system and how does it work?
“Yolo System is a comprehensive clinic management system for all specialties. The system encompasses all the features necessary for any clinic, and is empowered by artificial intelligence tools designed to simplify clinic operations, enhance the patient experience, boost revenue growth, and much more.
Yolo System is accessible through a web page or mobile application, making it compatible with laptops, personal computers, various mobile phones, and tablets”
Yolo System is accessible through a web page or mobile application, making it compatible with laptops, personal computers, various mobile phones, and tablets”
What are the prices of the packages in the Yolo program?
“Prices plans vary by country. For more information about prices, please contact us to find out our prices and packages.”
How do I subscribe to Yolo?
When you contact the technical support team, the team will provide you with the user name and password within 24 hours, after which you can immediately start using the program, in addition to the possibility of uploading all patient and clinic data from us within a record period in order to enable you to work on the program with your previous data.
What are the most important features of the Yolo system?
“Yolo system includes many diverse systems such as:
1-Manage appointments and resources within the clinic.
2-Manage patients and electronic medical files.
3-Warehouse management system, inventory, materials and orders.
4-Human resources management system, including salaries, attendance, leave, vacations, etc….
5- Financial management system, expenses and comprehensive reports.
6- Marketing system, managing patient relations and communicating with them.
7-Patient application: Communicate directly with the patient via chat, video calls, recordings, booking appointments, and much more.
8-Health insurance system, electronic wallet and all payment methods.”
1-Manage appointments and resources within the clinic.
2-Manage patients and electronic medical files.
3-Warehouse management system, inventory, materials and orders.
4-Human resources management system, including salaries, attendance, leave, vacations, etc….
5- Financial management system, expenses and comprehensive reports.
6- Marketing system, managing patient relations and communicating with them.
7-Patient application: Communicate directly with the patient via chat, video calls, recordings, booking appointments, and much more.
8-Health insurance system, electronic wallet and all payment methods.”
What are Yolo's quality certificates?
At YOLO, we always aim to provide the best quality in clinic management and healthcare services and meet the requirements and needs of our clients, which aims to increase their satisfaction and exceed their expectations. Therefore, we are committed to implementing the requirements of international standards (ISO 13485:2016 & ISO 27001:2022) to ensure that our services comply with the highest global standards.
How can I add new appointment?
1- From Calander, you can choose Doctor and time slot and press on it.
2- New appointment interface will appear.
3-You can add needed service, and appointment will take service time by default
4- Also you can add patient info (only mandatory one is required)
5- Choose the channel and the appointment will be saves and appear on Calander
2- New appointment interface will appear.
3-You can add needed service, and appointment will take service time by default
4- Also you can add patient info (only mandatory one is required)
5- Choose the channel and the appointment will be saves and appear on Calander
How can I add new patient?
1- from patient list you can press on add new employee
2- you can enter patient info
3- some info only are required, others are optional
4- press save and patient will be saved to the list
What is Medical Record?
Medical Record is all info which the doctor adds per-appointment so doctor can check vitals, treatment, coplanit direction…… And all other info through appointment details and he can press right and left to see diifrent medical records.
How can I customize Medical Record
In medical record we have three areas to be customized
1- Vitals:
2- Extra filed
3- Treatment area
You can customize Vitals and extra filed from profile – setting
For treatment area it will be changes according to doctor speciality from employee – Employee list – edit required employee – change speciality
1- Vitals:
2- Extra filed
3- Treatment area
You can customize Vitals and extra filed from profile – setting
For treatment area it will be changes according to doctor speciality from employee – Employee list – edit required employee – change speciality
How can I add payment?
When we need to add patient payment we can enter on the appointment – press on appointment details – enter the 2nd tab “service and payment” scroll down to payment press + and add the paid amount with define channel then save
Payment statues will be changes according to the paid amount
Payment statues will be changes according to the paid amount
What is payment channel in Yolo?
In Yolo you can from appointment details – service and payment – add payment
you can pay for patient and you can choose payment channel from the list like: visa, voucher, credit.. Etc.
you can pay for patient and you can choose payment channel from the list like: visa, voucher, credit.. Etc.
How can I manage appointment list?
From appointment list you can check all clinic appointment in one page, enter any appointment to modify it.
You can search by any showed info.
Also you have multiple choices to filter on it and have your appointment list .
How can I manage Patient list?
From patient list you can check all clinic patients in one page, enter any patient to modify it.
You can any time search by any showed info.
Also you have multiple choices to filter on it and have your patient list
You can any time search by any showed info.
Also you have multiple choices to filter on it and have your patient list
How can i add Guardian name?
From patient list – enter the required patient info – edit
then we can add Guardian name with related info
you can choose to show the guardian’s name as default in patient list
then we can add Guardian name with related info
you can choose to show the guardian’s name as default in patient list
How can I add new product?
From Product management – new product- enter product info like name -par code- manufacture – quanitity – where this product is available and then press save
How can I add new order?
From Product management – new order- choose the product you need to order – drag and drop it to the right
Then Product which is under required quantity will appear in different colour
You can also modify the order before submit
When you save, order will be saved and you can have it as PDF or send direct Email to your Supplier directly.
Then Product which is under required quantity will appear in different colour
You can also modify the order before submit
When you save, order will be saved and you can have it as PDF or send direct Email to your Supplier directly.
what is manufacture list?
In Product – manufacture you can find manufacture list where you can add new manufacture with description so you can use them when you add new product
what is supplier list?
In Product – Supplier- you can find suppliers list where you can add new supplier with description and email so you can use them when you add new product and when you need to create new Order
What is warehouse?
From Product – warehouse, you can add all location which you store medical product in it.
By adding warehouse, you can define eac h product where it’s located with specific available quantities.
By adding warehouse, you can define eac h product where it’s located with specific available quantities.
How to Add New product?
when add new product you should add below info:
1- Product Name*
2- Manufacturer*
3- EAN: which is product barcode
4- Category*: if you want to categorize your product into categories.
5- Minimum Quantity: in this quantity will start give you alarm that your product run out
6- Purchase Unit of Measure: total purchased quantity for example (Box)
7- Consumption Unit: how many consumed quantity from the purchased quantity (for example i consume 2 items from the box)
8- Cost
9- Selling Price Per Item
10-Image of the product.
11- Warehouse: Here you can assign each quantity to dedicated ware house
1- Product Name*
2- Manufacturer*
3- EAN: which is product barcode
4- Category*: if you want to categorize your product into categories.
5- Minimum Quantity: in this quantity will start give you alarm that your product run out
6- Purchase Unit of Measure: total purchased quantity for example (Box)
7- Consumption Unit: how many consumed quantity from the purchased quantity (for example i consume 2 items from the box)
8- Cost
9- Selling Price Per Item
10-Image of the product.
11- Warehouse: Here you can assign each quantity to dedicated ware house
what is product category?
If you have different categories from product, you can define the categories and then assign each product to each category.
For example you want to separate Botox product from filler product you can create category for each segment
For example you want to separate Botox product from filler product you can create category for each segment
What is inventory?
Inventory is the process where you can check differences between physical quantity and system quaintly
How can I do Inventory?
You can start this process from clinic Mobile application – side Menu -warehouse management – inventory.
When you start a new inventory it will take today date, then you can start add physical quantity of each product and when you finish all required products then from Web page – product – inventory you can select the date you applied inventory in it, you will find each product with physical and system quantity.
You can also download inventory file as PDF
When you start a new inventory it will take today date, then you can start add physical quantity of each product and when you finish all required products then from Web page – product – inventory you can select the date you applied inventory in it, you will find each product with physical and system quantity.
You can also download inventory file as PDF
What is Stock?
inventory is the process where you can check system quantity of each product.
How can create new service?
1- From service declaration, Services, New service.
2- Add New service
3- Enter service Name, code, Execution time, list of cost and add your profit and then selling cost will be ready, You can also add the selling cost directly.
4-Enter doctors who apply this service and their execution time
5- Define if the service id multi appointment and how much appointment it includes
6- Define if the service if recurrent service and what is the notification which will be delivered to the patient
2- Add New service
3- Enter service Name, code, Execution time, list of cost and add your profit and then selling cost will be ready, You can also add the selling cost directly.
4-Enter doctors who apply this service and their execution time
5- Define if the service id multi appointment and how much appointment it includes
6- Define if the service if recurrent service and what is the notification which will be delivered to the patient
What is service Group?
From Clinic declaration in side menu – service group, we can create as much as we need of service greoup, and we can assign each service to related group so it will be easier in reporting
What are expenses?
Expenses is the module when the clinic stuff can add clinic’s expenses in specific date and filter on name, date….
How can I benefit from Resource management?
From clinic declaration – resources – you can add new resource category like Rooms, Machines – Doctors….
Then you can add your resources and activate -deactivate any of them
Activated resources will appear on Calander and you can reserve the needed resources when you add new appoitment
Then you can add your resources and activate -deactivate any of them
Activated resources will appear on Calander and you can reserve the needed resources when you add new appoitment
How can define my patient segment?
From patient in the side menu – patient segmentation – add new segment – now we can define cretirea according to the available factors (age – service – product.)
then we can proceed in send the text via SMS or WhatsApp or even Email template.
then we can proceed in send the text via SMS or WhatsApp or even Email template.
How can create New Employee / User?
1- Enter Employee List.
2- Add New Employee.
3- Enter Employee personal info including username and password.
4- Enter Employee work info like specialty, working hours, services, etc.
5- Confirm the added info.
2- Add New Employee.
3- Enter Employee personal info including username and password.
4- Enter Employee work info like specialty, working hours, services, etc.
5- Confirm the added info.
How can Employee check-in and checkout?
When you add new employee, and email will be sent to employee email including username, password and employee PIN code.
When the employee arrived to his work he enter clinic App, side menu, HR, check IN, then he enter his PIN code and system will start calculate working hours, vacations, overtime…. in comparison with working hours, you entered when you create employee profile.
When the employee arrived to his work he enter clinic App, side menu, HR, check IN, then he enter his PIN code and system will start calculate working hours, vacations, overtime…. in comparison with working hours, you entered when you create employee profile.
what is role management?
“When you enter role management from Web page – employee roles, you will find roles list and you can create or modify any role name or permission.
All features in the system are available in permission Role, so you can check designated feature to grant the role permission to do this feature”
All features in the system are available in permission Role, so you can check designated feature to grant the role permission to do this feature”
How can I make my patient sign Legal document?
When patient enter the clinic you can enter appointment details – services – legal document
legal document will appear according to the chosen service
press on the required document and give the mobile / tablate to your patient to start answer the question and sign the document then you can review and save the document
legal document will appear according to the chosen service
press on the required document and give the mobile / tablate to your patient to start answer the question and sign the document then you can review and save the document
How can I set clinic attendance time?
1- Go to Profile and then Settings to modify clinic working hours.
2- You have the option to choose between the 24-hour or 12-hour system.
3- When you press “Save”, all modifications will be reflected on the Calendar.
2- You have the option to choose between the 24-hour or 12-hour system.
3- When you press “Save”, all modifications will be reflected on the Calendar.
How can I add channels?
1- From Settings, navigate to Channels and click on “Add new Channel”.
2- You have the option to add a new channel.
3- The list of channels will be updated automatically.
4- You can also delete any channel if needed.
5- However, if a channel is already used in appointments, you will not be able to delete it.
2- You have the option to add a new channel.
3- The list of channels will be updated automatically.
4- You can also delete any channel if needed.
5- However, if a channel is already used in appointments, you will not be able to delete it.